HELP & SUPPORT

We've got
your back.

Find answers to common questions below, or reach out directly — we're a small team and we actually read every message.

DIRECT SUPPORT
Email the Team
We typically respond within 1–2 business days
✉  tipsypixelstudio@gmail.com
01

Getting Started

How do I start a game? +

From the Home screen, tap Host to create a new game. Choose your game mode, set your timer, add teams, select card packs, and tap Launch. For multiplayer modes (Head-to-Head and Gauntlet), other players join using the room code shown in the lobby.

How do other players join my game? +

Share your 6-digit room code with other players. They tap Join on their device, enter the code, choose a team name, and they're in. You can also share the QR code directly from the lobby screen.

What's the difference between game modes? +
  • Classic: One guesser, all teammates act — teams take turns on a single device. 2–6 teams.
  • Head-to-Head: Both teams see the same card simultaneously and race to guess first. Requires two devices. No skips.
  • Gauntlet: Elimination mode — lowest-scoring team is knocked out each round until one team remains. Requires 3+ teams on separate devices.
02

Custom Card Packs

How do I create a custom card pack? +

From the Home screen, navigate to the Menu, then to the Packs section and tap New Pack. Write your cards directly onto the card face, choose a card type and difficulty for each, then add at least 5 cards to unlock the finishing options where you can name your pack and choose a color.

How many custom packs can I create? +

Free players can create up to 3 custom card packs. Premium subscribers can create unlimited packs. You can upgrade to Premium anytime from inside the app.

Can I edit or delete a pack after saving it? +

Yes — tap on any custom pack you've created to open it, then tap the edit button. You can update individual cards, rename the pack, change its color, or delete it entirely.

03

Premium Subscription

What does Premium include? +
  • Unlimited custom card packs
  • Access to all Premium card collections
  • Early access to new packs and game modes
  • Limited-edition pack drops exclusive to Premium members
  • VIP badge and profile flair
  • Priority support
How do I cancel my subscription? +

Subscriptions are managed entirely by Apple. Go to Settings → Apple ID → Subscriptions on your iPhone, find Charadex, and tap Cancel Subscription. You'll retain Premium access until the end of your current billing period.

How do I restore my purchase on a new device? +

Open the app and go to the Premium screen. Tap Restore Purchases at the bottom. Make sure you're signed in with the same Apple ID used for the original purchase.

I was charged but Premium isn't active. What do I do? +

First try tapping Restore Purchases on the Premium screen. If that doesn't resolve it, contact us at tipsypixelstudio@gmail.com with your Apple ID email and we'll sort it out promptly.

04

Technical Issues

A player can't join my game. What's wrong? +
  • Make sure both devices have an active internet connection
  • Double-check the room code — it must be exactly 6 digits
  • Head-to-Head games only allow 2 teams total
  • Games that have already started cannot be joined
  • Room codes expire 24 hours after the game was created
Video recording isn't working. How do I fix it? +

The app requires camera and microphone permissions to record highlights. Go to iPhone Settings → Charadex and make sure Camera and Microphone are both enabled. Then return to the app and toggle recording on in Settings.

The app crashed or something isn't working right. +

Try force-quitting the app and reopening it. If the problem persists, email us at tipsypixelstudio@gmail.com with a description of what happened, your device model, and your iOS version — we'll investigate as quickly as possible.

05

Request a Card Pack

Got an idea for a pack we haven't made yet? Drop it here. We read every request and the most-wanted themes make it into future updates.

POPULAR THEMES — TAP TO ADD
🎬 Movies & TV 🎵 Music & Artists ⚽ Sports 🍕 Food & Drinks 🏛️ History 🔬 Science & Tech 🐾 Animals ✨ Pop Culture 🌍 Travel & Places ⭐ Celebrities 👨‍👩‍👧 Kids & Family 📼 90s Nostalgia
👨‍👩‍👧 Family-friendly 🔞 Adults only 🔥 Competitive 😂 Casual & fun 🤓 Niche & nerdy
🃏
Request received!

Thanks — we'll add your idea to the list. If you left your email, we'll let you know when your pack goes live.